Accessibility Statement

Our Commitment to Accessibility

Flowers on Demand is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our customers.

We believe that everyone should be able to order beautiful flowers and gifts for their loved ones, regardless of ability. Accessibility is an ongoing effort, and we welcome your feedback to help us improve.

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

We also strive to comply with the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable Canadian accessibility legislation.

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

• Clear and consistent navigation throughout the site
• Logical heading structure (H1, H2, H3, etc.) for screen readers
• Descriptive page titles for each page
• Skip-to-content links for keyboard navigation
• Breadcrumb navigation on product and category pages

Visual Design

• High contrast color schemes that meet WCAG AA standards (minimum 4.5:1 contrast ratio)
• Resizable text without loss of functionality (up to 200%)
• Readable fonts and appropriate font sizes
• No reliance on color alone to convey information
• Visual focus indicators for keyboard navigation

Images and Media

• Alternative text (alt text) for all meaningful images
• Decorative images marked appropriately for screen readers
• Product images with descriptive names and descriptions

Forms and Interactions

• Clearly labeled form fields with associated labels
• Error messages that are clear and provide guidance for correction
• Form validation with descriptive error messages
• Required fields clearly marked
• Keyboard accessible forms and controls
• Sufficient time for users to complete forms

Keyboard Navigation

• Full keyboard navigation support (Tab, Enter, Space, Arrow keys)
• No keyboard traps
• Visible focus indicators on interactive elements
• Logical tab order throughout the site

Screen Reader Support

• Semantic HTML markup for proper screen reader interpretation
• ARIA labels and landmarks where appropriate
• Descriptive link text (avoiding "click here")
• Screen reader announcements for dynamic content changes
• Compatible with popular screen readers (JAWS, NVDA, VoiceOver)

Compatible Browsers and Assistive Technologies

Our website is designed to work with:

Web Browsers

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Apple Safari (latest version)
• Microsoft Edge (latest version)

Assistive Technologies

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Voice recognition software
• Keyboard-only navigation
• Browser text resizing and zoom features

Known Limitations

Despite our best efforts, some areas of our website may have accessibility limitations:

• Third-party content (such as payment processing iframe) may not be fully under our control
• Some product images may lack detailed alt text descriptions
• Older content may not meet current accessibility standards

We are actively working to address these limitations. If you encounter any accessibility barriers, please let us know.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

When contacting us, please provide:

• The nature of the accessibility issue
• The page or feature where you encountered the issue
• Your browser and assistive technology information (if applicable)

We aim to respond to accessibility feedback within 2 business days and to provide a resolution within 10 business days.

Alternative Ordering Methods

If you have difficulty using our website, we offer alternative ways to place orders:

• Phone Orders: Call 1-800-FLOWERS to speak with a customer service representative who can assist you with placing an order
• Email Orders: Send your order details to orders@flowersondemand.ca
• Assisted Ordering: Our team can help walk you through the ordering process over the phone

Staff Training

Our customer service team receives ongoing training on:

• Accessible customer service practices
• Communicating with customers with disabilities
• Using accessible communication methods
• Assisting customers who need help navigating our website

Ongoing Accessibility Improvements

Accessibility is an ongoing journey. We are committed to:

• Regular accessibility audits of our website
• Testing with users who rely on assistive technologies
• Staying current with accessibility best practices and guidelines
• Incorporating accessibility into our design and development process
• Training our team on accessibility standards
• Implementing user feedback to improve accessibility

Third-Party Content and Services

Some content and services on our website are provided by third parties (such as payment processing and map services). While we strive to ensure these third-party services are accessible, we do not have complete control over their accessibility features. We work with vendors who share our commitment to accessibility and encourage them to meet accessibility standards.

Formal Complaints Process

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint:

1. Contact our Accessibility Coordinator (contact information above)
2. Describe the accessibility barrier and previous attempts to resolve it
3. We will investigate and provide a written response within 30 days
4. If unresolved, you may escalate to relevant regulatory authorities in your province

Accessibility Resources

For more information about web accessibility, please visit:

• Web Accessibility Initiative (WAI)
• Accessible Canada Act
• Accessibility for Ontarians with Disabilities Act (AODA)