Privacy Policy

1. Introduction

Flowers on Demand ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our flower delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when placing an order or using our services, including:

• Full name and contact information (email, phone number)
• Billing and delivery addresses
• Payment card information (processed securely through Authorize.Net)
• Recipient information for flower deliveries
• Order details and preferences
• Card messages and special delivery instructions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Device information and operating system
• Pages viewed and navigation patterns
• Time and date of visits
• Referring website addresses
• Local storage data (such as saved postal codes for convenience)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your flower delivery orders
• Payment Processing: To process secure payments through our payment processor
• Communication: To send order confirmations, delivery updates, and customer service messages
• Service Improvement: To improve our website, products, and services
• Customer Support: To respond to inquiries and provide assistance
• Marketing: To send promotional emails (with your consent, and you may opt out at any time)
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Florist One Network: Our fulfillment partner for processing and delivering flower orders
• Local Florists: Professional florists in the delivery area who fulfill your orders
• Payment Processors: Authorize.Net for secure payment processing
• Service Providers: Third-party vendors who assist with website hosting, analytics, and email services
• Legal Authorities: When required by law or to protect our rights and safety

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted to our servers
• Secure payment processing through PCI-compliant payment gateway
• We never store complete credit card numbers on our servers
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Your Privacy Rights

Under Canadian privacy laws (PIPEDA), you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@flowersondemand.ca

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and tax purposes. You may request deletion of your data at any time, subject to our legal obligations.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: